Contact Emarsys Finance

If you need to reach Emarsys Finance, this page has everything you need. Most messages are about something we published on personal finance, a correction or a follow up question, and those are the ones we turn around fastest.

Contact us directly

[email protected]

That mailbox goes to the editor's desk. It is the same address whether you are flagging a typo or floating a business idea.

What to include

Detail up front is the whole difference between a quick answer and a fortnight of clarifying questions.

1. The question first. We read the first two lines properly and skim the rest, which is honest rather than rude.
2. The page address, if there is one. Describing an article is much slower than pasting its link.
3. What you saw and what you expected. Those two together solve most of what arrives in the inbox.

Mistakes

Complaints about accuracy get priority over everything else in the inbox. Be specific rather than gentle. The rules we follow when fixing something are in the editorial policy.

When you will hear back

Most messages get an answer within two working days. Longer questions take longer, and when something needs checking before we can give a straight answer we would rather be slow than wrong.

Press and partnerships

Same inbox, and the word partnership in the subject helps it get found. Read what the editorial policy says about paid links before writing, because the answer is usually already there.

What we cannot do

We are a site that writes about personal finance, not a service that acts for you. That means no account recovery, no standing between you and a third party, and no one to one advice. The reasoning is in the legal notice.

Who is on the other end

The person who replies is one of the named writers, not a support agent reading from a script. That is slower at busy times and better every other way.